General Terms and Conditions (GTC) of Karli Consult
Scope The following General Terms and Conditions (GTC) apply to the use of this website as well as to the business relationships between Karli Consult and its customers in the version that is valid at the time of visiting the website or placing an order. The offer on this website is exclusively directed at customers residing in Switzerland.
A customer is defined as any natural or legal person who maintains business relations with Karli Consult. The GTC, delivery, and payment conditions, as well as the privacy policy, may be adjusted from time to time. Karli Consult requests that these terms be carefully read each time the website is visited or an order is placed.
These GTC apply exclusively. Any terms that contradict, supplement, or deviate from these GTC require the express written confirmation of Karli Consult to be valid. By using this website or placing an order, the customer confirms their full acceptance of these GTC, including the delivery and payment terms.
Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The operator of this website is Karli Consult.
Information on This Website Karli Consult provides information about products and services. Price and assortment changes, as well as technical modifications, are reserved. All details on this website (product descriptions, images, videos, dimensions, weights, technical specifications, accessory relationships, and other details) are approximate values and do not constitute assurances of properties or guarantees unless explicitly stated otherwise. Karli Consult strives to provide accurate, complete, current, and clear information on this website but cannot guarantee it, either explicitly or implicitly.
All offers on this website are non-binding and are not to be understood as binding offers.
Karli Consult cannot guarantee that the products listed will be available at the time of the order. Therefore, all information regarding availability and delivery times is without guarantee and may change at any time without notice.
Prices Karli Consult’s price information includes, unless otherwise noted, the statutory value-added tax, any recycling fees (VRG), and copyright fees for electronic devices. Prices are net in Swiss francs (CHF).
Any shipping costs are charged in addition unless otherwise noted and must be borne by the customer. Shipping costs are shown separately in the ordering process.
Technical changes, errors, and printing mistakes are reserved, and Karli Consult may change prices at any time without prior notice. The sales prices do not include consulting or support services.
Contract Conclusion The offers on this website are an invitation to the customer to place orders for products and/or services at Karli Consult. By placing an order via this website, including accepting these GTC, the customer submits a legally binding offer to conclude a contract. Karli Consult will then send an automatic “Order Confirmation” by email, confirming that the customer’s offer has been received. Orders are binding on the customer. Unless otherwise stated, there is no right to return or withdraw.
The contract is concluded when Karli Consult sends an acceptance declaration via email, confirming the shipment of the ordered products or services.
Orders will only be delivered after full payment has been received (except for delivery on invoice) and if the goods are available. If it turns out after the contract conclusion that the ordered goods cannot be delivered or cannot be delivered in full, Karli Consult is entitled to withdraw from the entire contract or a part thereof. If the customer’s payment has already been received, it will be refunded. If no payment has been made, the customer is released from the payment obligation. Karli Consult is not obligated to make a replacement delivery in the event of contract dissolution.
Payment Options and Retention of Title The customer can choose from the payment methods indicated during the ordering process.
Karli Consult reserves the right to exclude customers from certain payment options or to require prepayment without giving reasons.
Karli Consult may charge interest of 5% per year for late payments and a reminder fee of up to CHF 20.- per reminder.
The delivered products remain the property of Karli Consult until full payment has been made.
Delivery, Inspection, Notification of Defects, and Returns Deliveries are made by post or courier to the address provided by the customer in the order. The invoice is sent by email or post. Upon dispatch, the benefit and risk are transferred to the customer, as far as legally permissible.
Delivery usually takes 2-5 working days. However, in individual cases, delivery can take up to 25 working days, e.g., if an item is not in stock. The delivery time starts once a complete order with successful payment receipt (including all necessary order and address details) is available. Missing details for the shipment of the goods may cause delays.
If the delivery is undeliverable or the customer refuses to accept the delivery, Karli Consult may dissolve the contract after notifying the customer by email and setting a reasonable deadline, and charge the customer for the costs of the inconvenience.
The customer is obligated to check the delivered goods immediately upon receipt and to notify Karli Consult of any defects in writing by letter or email to the address provided in the legal notice.
Returns to Karli Consult are made at the customer’s expense and risk. The customer must return the goods in their original packaging, complete with all accessories, together with the delivery note and a detailed description of the defects, to the return address provided by Karli Consult in the legal notice.
Right of Withdrawal Customers are granted a right of withdrawal of 14 calendar days after receiving the goods. The deadline is met if the customer sends the written withdrawal via email or letter to Karli Consult within the deadline. No justification for the withdrawal is required.
Exercising the right of withdrawal results in a cancellation of the contract. The customer must return the goods within 14 calendar days in their original packaging, complete with all accessories, along with the delivery note. The return is at the customer’s expense and risk. Any payments already made or vouchers will be refunded within 20 calendar days provided Karli Consult has received the goods back or the customer provides proof of shipment.
Karli Consult reserves the right to demand reasonable compensation for damage, excessive wear, or loss in value due to improper handling and to deduct the depreciation from the purchase price or invoice the customer accordingly.
No right of withdrawal is granted in the following cases:
If the contract involves an element of chance due to price fluctuations beyond the control of the provider. If the contract concerns a product that cannot be returned for hygiene reasons or spoils quickly. If the product was made according to customer specifications or tailored to personal needs. If the contract concerns digital content that is not provided on a physical medium. If both parties have fully fulfilled the contract at the customer’s express consent before the withdrawal period has expired. In the sectors of accommodation, transport, food and beverage delivery, or leisure activities where the provider agrees to provide the service at a specific time or within a precisely specified period.
Warranty Karli Consult strives to deliver goods in flawless condition. For timely reported defects, Karli Consult provides a warranty for defect-free and functional products within the statutory warranty period of two years from the delivery date. Karli Consult reserves the right to fulfill the warranty by repairing, replacing, or refunding the purchase price. Further claims are excluded.
The warranty does not cover normal wear and tear or damage caused by improper handling or external influences. The warranty is also excluded for consumable and wear parts (e.g., batteries, accumulators, etc.).
Karli Consult cannot guarantee the accuracy, completeness, and timeliness of the information on this website, nor the uninterrupted availability of the website or its functionalities.
Liability Karli Consult excludes all liability to the fullest extent permitted by law, for any damages or compensation claims. Karli Consult is not liable for indirect damages, consequential damages, loss of profit, or any other personal, material, or financial damages to the customer. Karli Consult’s liability is limited to cases of gross negligence or willful misconduct.
Hyperlinks on this website are provided for customer convenience. Karli Consult is not responsible for the content of linked websites and assumes no liability for them.
Privacy Karli Consult may process and use the data collected during the contract process to fulfill its contractual obligations and for marketing purposes. The necessary data may also be passed on to service partners (e.g., logistics partners) or other third parties.
Further privacy information can be found at the following link: Privacy Policy.
Additional Provisions Karli Consult reserves the right to modify these GTC at any time without prior notice. In case of disputes, Swiss law applies exclusively, to the exclusion of conflict of laws principles. The UN Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.
The place of jurisdiction is Bischofszell, unless the law provides for mandatory.